Telephony Reseller Case Study

Telephony Reseller And Service Provider Solves Multiple Challenges With DST Output Customized Solutions

Most of our customers use a set of services pulled from the larger set of offerings, but one customer uses almost every service and product. The telephony reseller and service provider sends statements to its business accounts (those who resell the company's services) and to consumers who use the services directly. The company transmits data across a single feed that runs through pre-processor software to segregate into three print platforms for business customer statements, consumer statements, and collection letters. In addition, we produce statements on diskette for the company's larger customers and create HTML files for customer service viewing. Despite using a different customer service viewing program, the company does employ our Exact View® system for statement archiving onto CDs. By coming to a single source for all statement needs, the company saves time, money, and coordination headaches.

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