Insurance Testimonials/Case Studies

When the Springfield, Ill.-based insurer embarked upon a major corporate branding program, It determined that outsourcing customer communications was a better option than upgrading its internal systems.

In sports, a coach frequently will encourage an athlete to dig down inside for the motivation to reach new heights. In business, however, improvement often can be the result of a company looking outside its own walls.

Many companies across a broad range of industries have turned to outsourcing as a way of improving corporate performance, from call center operations to information technology management. The main benefits of outsourcing are the opportunity to cut costs, to take advantage of state-of-the-art processes and systems and to focus resources on an enterprise’s core competencies.

DST Output helps Horace Mann send a clearer message to its customers (91K PDF)

"We chose DST Output because they had the best products, services and a very knowledgeable staff, but more important they listened to our business needs and understood our strategic vision."

Paul D. Andrews, Horace Mann

For Horace Mann, selling into the education industry is a two-phase process. First, busy administrators, eager to satisfy educator needs, must be convinced Horace Mann is capable of selling and managing accounts flawlessly. Next, an incredibly diverse universe of educators must be satisfied. Many of Horace Mann’s first-time annuity investors need education in retirement planning and risk management, while more experienced investors look to them for quality products and fast response to inquiries.

Horace Mann Chooses DST Output to Enhance its Customer Communications (144K PDF)